Delivery Information – Our Delivery Promise
Australia Post Delivery
Order by 10am* – Next day
1 to 2 Business days – may vary at peak times
All Other Areas
Allow 3 to 5 Business days – may vary at peak times
•West Gippsland deliveries are generally delivered by us personally (when possible). See Here
- All our Gift Box Hampers are arranged for delivery Monday to Friday between 9am and 5pm. (No deliveries on weekends & public holidays).
- Orders placed at the weekend and public holidays will be delivered or dispatched on the next working day.
- We are unable to guarantee specific delivery times but will do our best to accommodate delivery requests when specified.
*Occasionally you will be unable to select same day delivery date for orders placed by 10 am due to unforeseen circumstances & we apologise for this.
Gifts Sent with Australia Post
Some of our gifts are not suitable for posting, they are marked as follows –
NOTE: This gift hamper is only available for the West Gippsland Area, to inquire about how we might be able to also offer this service to your area, call us on (03) 5174 488 or email [email protected]
- Gifts sent to county/rural areas may be carded for pickup from the nearest Australia Post outlet – this may cause delays in your recipient receiving their gift.
- Gifts sent via Australia Post will require a signature upon delivery, if no one is available to sign for the gift, a notification card will be left and the gift will be returned to the nearest Australia Post outlet for collection by the recipient.
- Incorrectly Addressed items returned to ‘Gift Box Hampers’ by Australia Post will incur a Return to Sender fee in addition to a re-delivery fee to correct address.
- We are unable to guarantee specific delivery dates for gifts sent with Australia Post.
We at ‘Gift Box Hampers’ take great care when preparing your gift for post and as such protective wrapping may be used to prevent breakages to glass items.
Your gift maybe presented differently to that shown on our website, details of this will be listed in the Product Description of each gift.
Delivery Info Costs
You can obtain a price for your delivery and select your delivery method simply by adding your gift/s to your shopping cart, entering your delivery postcode and selecting “Calculate Delivery”.
Delivery of gifts to hospitals.
- Please ensure your recipient will still be admitted on the day of delivery.
- Please provide as much information as possible, including ward and room number.
- Redelivery of your gift will incur a redelivery charge.
NOTE: We are unable to deliver gifts to ICU Wards.
Chocolate and Warm Weather
Our gifts do not travel in refrigerated transport, although we use cool packs in these hampers we are still unable to guarantee that the chocolate will not melt.
‘Gift Box Hampers’ is not liable in the instance that chocolates or any other products are altered as a result of their transportation.
We recommend that gifts containing chocolate be handed directly to the recipient or delivered to their place of work.
Please ensure all address details are correct. Our courier drivers will attempt to make contact with you if there are any concerns with your delivery.
Redelivery charges will apply –
- Delivery address in unattended with no safe place to leave gift
- Incorrectly addressed items returned to ‘Gift Box Hampers’ by Australia Post will incur a Return to Sender fee in addition to a re-delivery fee to correct address.
- Incorrectly addressed items which require re-direction.
- No Authority to leave is given
- Premises are inaccessible – e.g. locked gate, secure building, guard dog
Delivery Info Notes
All our gifts are required to be signed for by a person at the delivery address.
If this is not possible you can provide us with authority to leave the item.
If no authority is given a calling card will be left at recipients address and we will return the gift hamper to our premises and a redelivery charge will be incurred.
Great care is taken to ensure your gift arrives in perfect condition, however, if an item arrives damaged please call us on +61 (03) 5174 4888 within 24 hours of the delivery
‘Gift Box Hampers’ uses highly reputable carriers to deliver its Gift Box Hampers, however from time to time delays may be experienced which are out of our control.
We are unable to accept responsibility for these unforeseen circumstances and are unable to refund /cancel orders as a consequence.
If you are concerned that your Gift Box Hamper has not arrived please call us on +61 (03) 5174 4888